My secret garden
We ship in the contiguous United States (excluding Hawaii and Alaska). We are unable to ship to APO/FPO and P.O. Boxes. For print orders outside of the US, contact us directly at firstname.lastname@example.org. Special orders shipped outside the contiguous US are final sale and designated non-returnable.
Art Reproduction prints take up to 7 business days to print and ship. All print orders are shipped via USPS Priority Mail. Customers will receive tracking information via email upon shipment. Please allow 2-3 weeks for the custom fine art printing and free delivery of your order.
Original art orders could take up to 3-4 weeks to transport, depending on the size and shipping method. You will receive follow-up shipping details from Loupe after the initial order confirmation, informing you about the shipping method and transit times. Customers will receive tracking information via email within 7-10 business days of purchase. Customers purchasing larger pieces requiring crating services will be contacted directly by our fine art shipping partner to arrange for a scheduled delivery date and time.
In the unlikely event that your artwork arrives damaged, please contact us immediately (within 24 hrs) about any issues with an original art sale or fine art print purchase. If there is a problem with your fine art printing quality or think it arrived damaged, write: email@example.com
Please include photos of the damaged artwork and packaging. A Loupe support representative will contact you to discuss next steps, subject to our Terms and Conditions. If an original work of art or fine art print arrives damaged in shipping, there is no charge for the return shipping (or replacement in the case of a fine art print).
A Loupe customer will have seven (7) days to decide whether to keep the work or return the artwork in its original condition for a refund. Return shipping and associated originating direct costs for original art will also be deducted from the refund. Because fine art prints are custom printed, there is a 30% restocking fee for returning a fine art print that is not damaged in shipping and the customer is responsible for return shipping via UPS or FedEx.
The customer must contact Loupe at firstname.lastname@example.org with their primary phone number and will receive a return call or email within 24 hours to process a return authorization. After receiving a return authorization, customers returning original artwork will have three (3) days to ship out the artwork via UPS or make pick-up arrangements through our fine art shipping partner. We ask that the customer retain and reuse the original packaging and/or crating materials.
Refunds typically appear on your credit card statement in one to two billing cycles. Your refund will take the form of a credit back to the same card used to make the original purchase. Refunds on undamaged returns will be minus the original cost of fulfillment and the cost of return fulfillment.