Shipping

Fine Art Prints

Loupe ships print orders in the contiguous United States (excluding Hawaii and Alaska). We are unable to ship to APO/FPO and P.O. Boxes. For print orders outside of the US, contact us directly at support@loupeart.com.

Please allow 2-3 weeks for the custom fine art printing and free delivery of your order.

Original Art

We ship in the contiguous United States (excluding Hawaii and Alaska). We are unable to ship to APO/FPO and P.O. Boxes.

Some pieces will be shipped by UPS in a protective lined Airfloat Systems StrongBox, a trusted leader in art and antique packaging. Larger pieces will be handled through our fine art shipping partner.  For all items, the customer or a designated representative must be available to receive and sign for delivery at the destination address and time coordinated.

Depending on the size and shipping method, your original art piece could take up to 3-4 weeks to transport.  You will receive follow-up shipping details from Loupe after the initial order confirmation, informing you whether your artwork will be shipping from UPS or our fine art shipping partner. Customers will then receive tracking information via email within 10 business days of purchase.  Customers purchasing larger pieces requiring fine art shipping service will be contacted directly by our fine art shipping partner to arrange for a scheduled delivery date and time.

Returns

All purchases are are non-returnable and are final sale items. If your artwork arrives damaged please refer to the information below.

What if my work of art arrives damaged?

In the unlikely event that the work arrives damaged, please contact us immediately at support@loupeart.com and our customer support representative will guide you through your options. These may include replacing the damaged work, credit towards another purchase, or a refund*. Please make sure to keep your original packaging until receiving further instructions. Unfortunately we cannot accept any responsibility for work that has arrived damaged if you have not contacted us within 24 hours of receiving your order. We suggest that customers inspect their artwork as soon as possible after they receive it.

View the full Return Policy in our FAQ

*Refunds are only available for original art purchases that arrive damaged and are rejected upon delivery.